Reference

Terms Conditions That Cover Your Account

These Terms & Conditions set out what you agree to when you open and use your rp667 account — covering how deposits through DANA, OVO, and GoPay are handled, what actions are permitted, and what happens when something goes wrong.

DANA, OVO, GoPay coveredAccount-holder obligationsIndonesia-eligible regionsWallet and withdrawal rulesAccount suspension process
rp667 Terms Conditions That Cover Your Account
HOW WE HANDLE THIS

How rp667 Applies These Terms Fairly

Our approach to enforcing these Terms & Conditions is consistent and documented. Every account action — from a GoPay top-up to a withdrawal request — is logged against the rules set out here, so decisions are traceable. If your account is restricted, you will receive a written explanation and a path to respond.

Account Security Practices We use SSL encryption on all account sessions. Your login, OTP verification step, and wallet-linking flow are all protected. Never share your OTP with anyone — not even support staff.
Data Retention Policy Account data is retained for the period required by applicable law in your region. You can request a summary of the data we hold by submitting a written request through email support with your account ID.
Cookie Use on Platform We use session and functional cookies to keep your account logged in and remember your wallet preference — for example, your last-used OVO or DANA method. You can manage cookie settings in your browser.
Requesting Terms Changes If you believe a term has been applied incorrectly to your account, submit a formal review request via email support. Include your account ID and the specific clause you are questioning for fastest resolution.
TERMS HELP CHANNELS

Reach Us About Your Terms Query

If any part of these Terms & Conditions is unclear — whether it's about how your DANA deposit is counted, what triggers an account review, or how to request a data correction — our support team can walk you through it. We handle terms-related queries through three channels, so choose whichever fits your situation.

Live Chat Open the chat icon inside your account dashboard for direct terms queries. This channel is monitored and connects you to a support agent who can explain specific clauses or account decisions.
Email Support Send a detailed message to our support address for written documentation of any terms dispute or account review request. Responses include a reference number for your records.
Account Help Centre The Help Centre inside your account settings covers the most common Terms & Conditions questions — account suspension steps, wallet eligibility, and how to flag a transaction discrepancy.

Common Questions About These Terms

These are the questions we see most often about how the Terms & Conditions affect your account. If yours isn't here, live chat is the fastest way to get a clear answer tied to your specific situation.

Yes. Any deposit or withdrawal processed through DANA, OVO, or GoPay falls under these terms. Each wallet provider's own service terms also apply alongside ours independently.

We will notify you in writing, explain which term was breached, and outline the next step — which may include a temporary restriction while we review the account activity.

Access depends on local law and is available only where your region permits. You are responsible for confirming that using the platform is lawful in your specific location before registering.

Submit a written request via email support with your registered account ID. We will respond with a summary of data retained, in line with applicable law for your region.

Yes. We send advance notice of material changes to your registered email and post an in-platform alert before the updated terms take effect. Continued account use after that constitutes acceptance.

Raise a formal dispute via email support, quoting your account ID and the specific clause in question. Our team will review the decision and respond with a documented explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.